What To Expect – Ordering Info
Ordering Info
Is there a fee for Galaxy Draperies to come out and visit my home?
No, we’re happy to come visit you at home, work, wherever! Please schedule an appointment to meet one of our designers.
How do I get started with Galaxy Draperies?
Simply call us and make an appointment. We will send a professional window treatment decorator to your home to take measurements and answer any questions you may have. They will also help you choose from a variety of fabrics and styles. Our experienced seamstresses will sew your draperies to order and our expert installers will make sure your custom-made draperies are a perfect fit.
How long will my Galaxy Draperies order take?
The time it takes to get your products can vary depending on the type of product that was ordered and the manufacturer it was ordered from. Typically is takes 4-8 weeks to complete an order. Order productions vary depending on type, complexity, and volume of orders. Orders typically take 4-8 weeks to complete.
Do Galaxy Draperies teams work on the weekends or evenings?
Yes, our designers do take evening and Saturday appointments. Our installers also take appointments on evening and weekends. Schedule an appointment today!
Do I have to pay a deposit and when is the remaining balance due?
We collect a 75% deposit at the time of purchase. The remaining balance is due the day of installation.
What is the warranty for my window coverings?
Each manufacturer provides a different warranty. Upon installation, the installer will present the warranty information to you and answer any questions that you may have.
Can I do my own installation?
We highly encourage professional installation of any window treatment due to the complexity of custom designs and customer safety.
What is the average price of Galaxy Draperies’ window coverings?
There are a wide variety of products and options that make this difficult to answer. For a standard size with (roughly 3’ by 4’) a typical window covering ranges from $200-$600. That is why we offer free in home estimates where our designer will bring all the sample to you, measure your windows, and give you a quote on the spot. Schedule an appointment today to get started!
How long after I purchase from Galaxy Draperies will I hear from a team member?
One of our fantastic team members will contact you shortly after your purchase to schedule a remeasure (if required), upon the arrival of your custom order, and finally to schedule an installation appointment for your window treatments.
How long do I have to change my mind about my Galaxy Draperies purchase?
If you wish to make any changes to your order, please contact our office staff or your designer. We will do our very best to accommodate any changes you wish to make if your order has not been processed for production. After your order begins production with the manufacturer, we are unable to make any changes to your order.
Can I return and receive a refund for my custom order from Galaxy Draperies?
Because every order is custom manufactured, we are unable to accept returns and cannot issue refunds.
