What To Expect – Ordering Info

← Frequently Asked Questions

Ordering Info

No, we’re happy to come visit you at home, work, wherever! Please schedule an appointment to meet one of our designers.


Simply call us and make an appointment. We will send a professional window treatment decorator to your home to take measurements and answer any questions you may have. They will also help you choose from a variety of fabrics and styles. Our experienced seamstresses will sew your draperies to order and our expert installers will make sure your custom-made draperies are a perfect fit.


The time it takes to get your products can vary depending on the type of product that was ordered and the manufacturer it was ordered from. Typically is takes 4-8 weeks to complete an order. Order productions vary depending on type, complexity, and volume of orders. Orders typically take 4-8 weeks to complete.


Yes, our designers do take evening and Saturday appointments. Our installers also take appointments on evening and weekends. Schedule appointment


We collect a 75% deposit at the time of purchase. The remaining balance is due the day of installation.


Each manufacturer provides a different warranty. Upon installation, the installer will present the warranty information to you and answer any questions that you may have.


We highly encourage professional installation of any window treatment due to the complexity of custom designs and customer safety.


There are a wide variety of products and options that make this difficult to answer. For a standard size with (roughly 3’ by 4’) a typical window covering ranges from $200-$600. That is why we offer free in home estimates where our designer will bring all the sample to you, measure your windows, and give you a quote on the spot. Schedule an appointment


One of our fantastic team members will contact you shortly after your purchase to schedule a remeasure (if required), upon the arrival of your custom order, and finally to schedule an installation appointment for your window treatments.


If you wish to make any changes to your order, please contact our office staff or your designer. We will do our very best to accommodate any changes you wish to make if your order has not been processed for production. After your order begins production with the manufacturer, we are unable to make any changes to your order.


Because every order is custom manufactured, we are unable to accept returns and cannot issue refunds.


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What People Say About Us
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4.8
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4.6
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4.7
Leslee A
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"From scheduling our appointment to meeting with our designer, Bernadette, and the installer, Alfredo, we were met with professionalism and comforted in knowing we were dealing with people who knew what they were doing. Arrival times were well within the two-hour window. Bernadette shared her knowledge and expertise to help us choose the window treatments that best fit our needs and budget. We are so pleased with the final result and look forward to covering the rest of the window in our home."

Mike M
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"My wife and I recently moved and were in the market for new shades for our bathroom , living room and kitchen . We didn't really have a set vision so it was unbelievable when our designer Karen went through all the possibilities and showed us what would work well with the setup . Karen was not only very professional , she was personable and super knowledgeable about the products. I wish I could have her design the rest of our house ! Great product , great designer, great experience!"

Victoria S
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"I would like to say that Galaxy Draperies was the best choice we've made. We recently purchased a new home and wanted to thank Bernadette for the amazing service she provided. I was referred to her by my sister, which also happened to purchase through you guys. Not only did Bernadette make me feel comfortable but it felt like I was working with family."

Kathy S
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"Ordered Roman Shades for five windows. Designer who came to our home was nice and professional, Roman Shades arrived on time, the installation was handled by their installer who called and asked if he could come by earlier than our appointment, which was great. He was friendly, professional and did a great job! Highly recommend this company."

Amy R
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"I had a great experience with Galaxy. The designer presented me with several options and was very helpful in designing my window treatments. The installers were very professional, courteous, and careful! I will definitely use them in the future!"

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